At Jewellery Store, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, you may be eligible for a return or replacement under the terms below.
Please read this jewellery Return & Refund Policy carefully before placing your order.
1. Eligibility for Returns
You may request a return if:
- The jewellery item arrives damaged or defective.
- You receive the wrong product.
- The product received is significantly different from the product description or images.
- The item is eligible for return according to the product page.
- The return request is submitted within 7 days of delivery.
The product must generally be unused, unworn, and returned in its original packaging with tags, certificates, invoices, and other accessories supplied with the order.
2. Products That Cannot Be Returned
For hygiene, safety, customization, or product-specific reasons, certain items may not be eligible for return.
Non-returnable products may include:
- Customized or personalized jewellery.
- Made-to-order jewellery.
- Engraved products.
- Products specially altered according to customer requirements.
- Earrings or other products where hygiene restrictions apply.
- Products clearly marked as non-returnable on the product page.
- Products damaged after delivery because of improper use, handling, or storage.
Please check the individual product page before placing your order.
3. How to Request a Return
To request a return, contact us at xyz@example.com or (562) 498-4600 within 4 days of receiving your order.
Please provide:
- Order number
- Customer name
- Product name
- Reason for return
- Clear photographs of the product
- Photographs of the packaging, if the product arrived damaged
- Unboxing video, if available
Our team may review the information and provide further instructions.
4. Damaged or Incorrect Products
If your jewellery arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.
We may request photographs or videos to verify the issue. Depending on the circumstances, we may offer:
- Replacement of the product
- Repair, where appropriate
- Refund
- Another suitable resolution agreed upon with the customer
Do not send the product back before receiving return instructions from our customer support team.
5. Product Inspection
All returned products are subject to inspection.
A return may be rejected if the product:
- Shows signs of wear or use.
- Has been damaged after delivery.
- Has been resized, altered, repaired, engraved, or modified without our authorization.
- Is missing original packaging, certificates, tags, or accessories where these are required.
- Does not meet the return conditions stated on the product page.
6. Return Shipping
For an approved return caused by an incorrect, damaged, defective, or significantly misrepresented product, Jewellery Store will [arrange/provide reimbursement for] eligible return shipping according to our return instructions.
For other approved returns, return shipping charges may be the customer’s responsibility.
The exact shipping terms applicable to a product will be communicated during the return process.
7. Refund Policy
Once we receive and inspect the returned product, we will notify you whether the refund has been approved.
If approved, the refund will be processed through the original payment method, where possible.
Refund processing time may depend on your payment provider or bank.
The amount refunded may be subject to applicable deductions disclosed at the time of purchase, such as eligible shipping charges or other charges permitted under the applicable terms.
8. Refund Processing Time
After a refund is approved, please allow 4 business days for the refund to be processed by us.
Your bank, card issuer, payment gateway, or other payment provider may require additional time to credit the amount to your account.
9. Exchanges
If an exchange is available for your product, the replacement item will be shipped after the returned product has been received and approved.
Exchange availability may depend on product availability, price differences, customization, and other product-specific conditions.
10. Sale and Promotional Products
Products purchased during sales, promotions, clearance events, or special offers may have different return and refund conditions.
Please check the terms displayed at the time of purchase.
11. Cancellation Before Shipping
If you want to cancel an order, contact us as soon as possible at xyz@example.com.
Cancellation requests can only be accepted before the order has entered processing, production, customization, or shipping, as applicable.
Customized and made-to-order jewelry may not be cancellable once production has started.
12. Jewellery Care and Customer Responsibility
Customers are responsible for following the care instructions provided with their jewellery.
Damage caused by improper storage, accidental damage, exposure to chemicals, misuse, unauthorized repairs, resizing, or normal wear and tear may not qualify for a return or refund.
13. Refunds for Missing or Incomplete Orders
If your order arrives with missing items or accessories, contact us promptly with your order details and supporting photographs or videos.
We will investigate the issue and provide an appropriate resolution after verification.
14. Contact Us
If you have questions about our return or refund process, please contact us:
Jewellery Store
Email: xyz@example.com
Phone: (562) 498-4600
WhatsApp: (562) 498-4600
Address: ndsfdhj,jhfrjhgjfd,jdhfjgj.
We are happy to assist you with questions about returns, exchanges, refunds, and jewellery orders.
15. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our business, products, services, or applicable requirements.
The updated policy will be published on this page with a revised “Last Updated” date.
Thank you for shopping with Jewellery Store.
